I know it's not cool to give Starbucks a good review. The social media managers at Starbucks have a tough job and probably does a shot (of espresso, or... ?!) every time there is a decent review. Well hold on to your hats, Social Media Managers at SB, here we go... Now that I have moved away from Novato, I feel nostalgic for this Starbucks location. As someone who works from home, this place was my office away from home. When I feel stir crazy and unfocused, I come here. It always gets me tuned into my work... and it's not only the caffeine. I just feel comfortable here. Mainly, it was the spaciousness of this SBs and plenty of tables, and windows with bright natural light. You can almost always get a table, WITH an outlet at every table. Clearly, others feel the same way about this SBs with other regulars stationed here as well. Even though I don't talk to anyone, other people seem to know each other. Which is kinda nice, even if I don't engage. :P Service has always been decent and I do like that there is a drive thru for when I feel really lazy on the go. They regularly give out samples of whatever seasonal thing is going on. Like I said, it's not cool to give Starbucks a good review. It's cooler to talk about the local coffee shops, and I try to go to those too. But sometimes when I'm doing work, I want to go to a reliable standby. And so I hate to admit it, but Starbucks have become that in the subconsciousness of my consumer behavior. Also, just a shout out for being able to get a drink 'for here' now and get your drink in a glass or mug. Makes it feel more cozy and of course contributes to sustainability. Please ya'll!! If you're going to work there, get your drink 'for here'!!! One less plastic cup in the trash. Anyhow, that's all I gotta say. Cheers Starbucks Social Media department! :::shot glass emoji!:::

I literally just left starbucks and this time the drive-thru was empty so it was quick and I only had a 50 on me and 6 on my card and when it was time to pay he asked if i had anything smaller and i said no and maybe i could use my points to at least pay some on my card with the points and he said it was okay and that it was on the house and honestly he did nottt need to do that, it was so kind and i dont know if that was allowed or not but the customer service was amazing and he was so nice and understanding instead of being rude and denying me service. Amazinggg!

This is far and away our favorite Starbucks - for the following reasons: 1) Location. On Redwood and near Diablo, it's an easy jaunt from the freeway, or from most Novato spots. 2) Drive-thru. We don't generally go this route - see below - but the location access makes this an ideal stop when you're on the move. 3) Interior. There's generally plenty of seating room, and I see many people working here, reading, or just having conversations. Plus you can get a view of the (now) green, flowery hill on the other side of Redwood, with Ayawaska higher up. 4) Coffee - I won't say I'm the biggest fan of Starbucks in general from a coffee or value perspective, but the quality here is consistent and there seems to be more variety (available) than other Starbucks in the area. 5) Staff - this is where, in our opinion, this location really shines. The staff, all of whom are multitasking with both indoor and takeout orders, is incredibly efficient, friendly, and responsive. Reminds me a bit of In-N-Out from a service standpoint; maybe that's sacrilege (and the latter's employees make a better living overall), but this is a REALLY good crew. We keep coming back here, often in the afternoon just to relax with a coffee or cold drink and our reading material. Also - the bathrooms are clean, and the sink/soap/dryer combo is a nice feature too.

I frequent this Starbucks location the most because of how nice the staff is. I always have a great experience. I usually order from the drive thru which is fast and convenient. The line can be long sometimes though. Today I ordered a couple drinks and a sandwich from the drive thru. I'm currently dealing with an injury and I asked the lady at the window if there was any way she could pack the drinks to make it easy for me to walk with. She said she would figure out a way and she did! I'm grateful she took the time to pack my order up securely in a bag. They may be busy, but they also take care of their customers.

Now that we have a drive thru, I'm going to Starbucks more often. I usually get an iced tea or an iced coffee - both unsweetened. But about a month ago I discovered the Pistachio Lattes!! Omg they are sooooooo good!!! Hot AND cold! But now the promotion is over! It was a seasonal drink but the barista told me they will still have a few bottles of the pistachio syrup in the back and hopefully I'll get a really nice barista who won't mind making one -or 2 - for me. I thought it might be too sweet so I asked for 2 pumps. I learned that the way it comes with 4 pumps in a Venti is perfect. I'm jonesing for a nice hot Pistachio Latte right about now. BTW the service here is very friendly and efficient- I was in the drive through. I wish my county had more Starbucks drive thrus than just this one in Novato.